When you say yes but mean no: how silencing conflict wrecks relationships and companies, and what you can do about it

Trama

Viviamo in una cultura – specialmente al lavoro – che preferisce l’armonia alla discordia, l’accordo al dissenso, la velocità alla deliberazione. Spesso sorridiamo e ci facciamo un cenno, anche se in fondo non potremmo essere più in disaccordo. Sia con colleghi, amici o familiari, la tendenza a scrivere sulle differenze piuttosto che affrontarle è estremamente comune.

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